Hi ​@amzw, thank you for posting your question in the Lucid Community! I’m happy to help! Can you confirm whether the Monday.com items you are importing have subitems? 

As a first step to help, could you try reproducing the issue in a Google Chrome Incognito browsing session? This often improves performance by clearing your cache and cookies and disabling your extensions.

Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. 

If the issue persists, would you mind sending back the following so I can take a closer look?

• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

• Can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. This PIN is only accessible by members of the Lucid support team, so feel free to share that PIN number directly in this thread.

Hi, thanks for the reply!

I have tried the steps above – using Google Chrome Incognito and switching network – the issue remains. 

I have attached a screenshot of the Javascript Console, and created a temporary document support PIN: duADJ5ZfxVUb4j196785015

Hi ​@amzw, thank you for sending back that information! I am taking a closer look at your document and discussing internally to further investigate. I will get back to you with more information as soon as possible!

Thank you for your help and patience as we work to resolve this!

Hi ​@amzw, I apologize for my delay in response here while I discussed with our engineering team. Are you still encountering this problem?

Would you mind testing the following?

1. Can you try this with a new Monday.com board to verify consistency? The team mentioned this might be some custom schema/field within this import that might not be recognized by our API. 
2. Are you experiencing this across any other integrations as well, or only Monday.com?
3. Do you know at what day/time you attempted the import if you look within revision history?

I would suggest also checking out this Monday.com API resource on the chance that Monday.com could have updated their API. 

Please let me know if you are still encountering problems and I would be happy to raise this with the team again. 

Hi, thanks for the follow-up. I am stilling having the same problem, unfortunately.

1. I tried creating a new workspace with a fresh board based on the “Design Weekly Tasks” template. This gave me the same error as before when attempting to import into Lucid.
2. I am not using a ton of other integrations so I can’t say for sure whether other integrations would work or not, but I have not come across anything similar, no.
3. Well, my last attempt with a fresh board was today, 2025-03-04. My previous attempt was 2025-02-11.

Not sure what I can do with the monday.com API changelog, but I see that there are some mentions of breaking changes here and there.

My initial hunch was that this has something to do with our company setup, since I am logging into our company account using SSO – that there are some deliberate restrictions imposed by our admins that causes this behavior. But that is just me guessing.

Hi ​@amzw, sorry for the continued trouble here. I’m raising with the development team and they don’t believe this is caused by your company SSO.

Just to confirm, the “Design Weekly Tasks” template you tried is the Monday.com board template? Trying this in a new Lucid board with a new Monday.com board with only the default column does not change?

Thank you for your help and patience as we look into this!