+1I just installed the monday.com integration for LucidSpark.
I have gotten my monday.com-admin to authorize the integration, it shows up in LucidSpark and I can see all my board and tasks and import them, but the cards all get a red !-triangle with the hover-text: "We couldn't sync your data. Click to try again."
I have unlinked and relinked the integration a couple of times, and tried different boards, without effect. Any idea where the problem might be?
Best answer by Ambar D
Hi
As a first step to help, could you try reproducing the issue in a Google Chrome Incognito browsing session? This often improves performance by clearing your cache and cookies and disabling your extensions.
Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.
If the issue persists, would you mind sending back the following so I can take a closer look?
Can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. This PIN is only accessible by members of the Lucid support team, so feel free to share that PIN number directly in this thread.
+10
Hi
As a first step to help, could you try reproducing the issue in a Google Chrome Incognito browsing session? This often improves performance by clearing your cache and cookies and disabling your extensions.
Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.
If the issue persists, would you mind sending back the following so I can take a closer look?
Can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. This PIN is only accessible by members of the Lucid support team, so feel free to share that PIN number directly in this thread.
+1Hi, thanks for the reply!
I have tried the steps above – using Google Chrome Incognito and switching network – the issue remains.
I have attached a screenshot of the Javascript Console, and created a temporary document support PIN: duADJ5ZfxVUb4j196785015
+10Hi
Thank you for your help and patience as we work to resolve this!
+10Hi
Would you mind testing the following?
I would suggest also checking out this Monday.com API resource on the chance that Monday.com could have updated their API.
Please let me know if you are still encountering problems and I would be happy to raise this with the team again.
+1Hi, thanks for the follow-up. I am stilling having the same problem, unfortunately.
Not sure what I can do with the monday.com API changelog, but I see that there are some mentions of breaking changes here and there.
My initial hunch was that this has something to do with our company setup, since I am logging into our company account using SSO – that there are some deliberate restrictions imposed by our admins that causes this behavior. But that is just me guessing.
+10Hi
Just to confirm, the “Design Weekly Tasks” template you tried is the Monday.com board template? Trying this in a new Lucid board with a new Monday.com board with only the default column does not change?
Thank you for your help and patience as we look into this!
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