Hi ​@amzw, thank you for posting your question in the Lucid Community! I’m happy to help! Can you confirm whether the Monday.com items you are importing have subitems? 

As a first step to help, could you try reproducing the issue in a Google Chrome Incognito browsing session? This often improves performance by clearing your cache and cookies and disabling your extensions.

Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. 

If the issue persists, would you mind sending back the following so I can take a closer look?

• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

• Can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. This PIN is only accessible by members of the Lucid support team, so feel free to share that PIN number directly in this thread.

Hi, thanks for the reply!

I have tried the steps above – using Google Chrome Incognito and switching network – the issue remains. 

I have attached a screenshot of the Javascript Console, and created a temporary document support PIN: duADJ5ZfxVUb4j196785015

Hi ​@amzw, thank you for sending back that information! I am taking a closer look at your document and discussing internally to further investigate. I will get back to you with more information as soon as possible!

Thank you for your help and patience as we work to resolve this!