Hey Lucid users -- if you are having trouble with Microsoft Teams here are a couple of specific things to check out:

• You will need to install the Lucidchart/Lucidspark app before you are able to use the integration. If you experience any trouble with this your admin for your organization's Microsoft Teams account may need to first enable your ability to install it. They can learn how to do this here.



• Our Microsoft Teams integration requires that the ability to create share links be enabled for your Lucid account. If you receive an error message regarding share links being disabled please reach out to your Lucid admin or internal IT team to see if they'd be willing to enable them.

If the issue persists give us a heads up and send the following information:

• A screenshot of the issue including any error messages or pop ups that appear.



• The version of Microsoft Teams you are using (desktop vs online). Can you confirm whether the issue still occurs in the other version?



• If the issue occurs in the online version please send a screenshot of the associated Javascript Console output. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).