I am using the Jira Card integration and recently we moved from one instance of Atlassian to another one. I am trying to get my LucidSpark boards connected to the new instance in existing Lucid board and having a hard time with it not looking at original instance.
I thought I figured out where to add a new instance, and change the default to point to it. When that didn’t work, I disconnected from the old instance. I still can’t get it to switch to start looking at the new instance.
What am I missing?
Best answer by Flavia D
Hi @blake.moody,
To verify, has an admin on your Lucid account already setup the integration with the new Jira instance at the admin level? This step is required in order to users on the account to be able to import Jira issues from the new instance into Lucidspark.
If the integration has already been configured, please check out our Integrate Lucid Cards with Jira article to double-check you’re following the right steps.
Also, it’s worth noting that it’s only possible to connect one Jira instance per Lucidspark board. This means that, if you have connected an existing board to the old instance, you won’t be able to connect it to the new one.
Thank you for the reply. That seems to point me to the general problem of getting connected between Lucid and Jira Boards. Was there something more specific to take a closer look at?
I have been using Lucid and Jira Cards for a while, but now that we are moving to a DIFFERENT Jira instance, I can’t get connected to jira issues in a different Atlassian/Jira instance.
Blake
Hi @blake.moody
Similar to this use case, there were already few discussions made in the community - can you take a closer look to see if this solves your issue.
To verify, has an admin on your Lucid account already setup the integration with the new Jira instance at the admin level? This step is required in order to users on the account to be able to import Jira issues from the new instance into Lucidspark.
If the integration has already been configured, please check out our Integrate Lucid Cards with Jira article to double-check you’re following the right steps.
Also, it’s worth noting that it’s only possible to connect one Jira instance per Lucidspark board. This means that, if you have connected an existing board to the old instance, you won’t be able to connect it to the new one.
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A Lucid account is required to interact with the Community, and your participation is subject to the
Supplemental Lucid Community Terms.
You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
