Hi Gagan

Thanks for posting in the Lucid Community!

The first thing I would recommend is to try again in a private or incognito window and try connecting to a different network. Sometimes such issue can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.

If those don’t resolve the problem can you please file a support request so that we can take a closer look?

Please make sure that you file your support request using the email address directly associated with your Lucid account and include the following:

• A screenshot of the issue.


• The URL to your board.


• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thank you for your patience!