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Lucidchart memory issue

  • July 20, 2023
  • 3 replies
  • 140 views

Harvey L

Lucidchart keeps crashing with a memory error when I try to import an existing diagram to a new document.

I have tried MS Edge Chrome (including incognito) and Firefox. All the WebGL indicators are ok and I've also tried three different networks the fastest of which currently providing 170Mbps download/25Mbs upload. I am not connected to a VPN.

The issue seems to be that the memory use runs away as soon as I hit 'Import Page' from the Insert drop-down in any existing file. I have done this with Task Manager open on my other screen and the memory use-age immediately starts to rise until it reaches between 95 and 98%. (Chrome and Edge both fail before this point - Firefox stays open at 95%+ but is unresponsive). It also doesn't matter which folder/file I try to select for insertion. 

Is there some kind of bizarre memory hogging process being triggered by 'Import Page'?

Comments

Phillip W
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  • Lucid support team
  • July 20, 2023

Hi Harvey

Thank you for posting in the Lucid Community! This sounds like an issue that has been reported by a few of our users -- we have been working directly with our development team to get this solved. I have created a support ticket for you so we can get some more information and further explore this issue. 

Thank you for the heads up and patience as we continue to work on a fix! 🤝


Addie
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  • August 8, 2023

Hi @harvey l! I'm happy to report that this bug has been resolved. Please let us know in this thread if you experience any additional issues. Thanks for your patience! 


Harvey L
  • Author
  • August 9, 2023

All resolved thanks!