My LucidChart file won’t open. It’s a shared file, linked to a data set. I’ve tried opening it on another browser, or having a collaborator (with editor rights) open it, but we keep getting the following error message:
Anybody can help?
Answer
Lucidchart file won't open -- "Our servers experienced an error"
Best answer by Richard Udell
Hi
Good news! Our Development Team has resolved the issue you were experiencing. We understand how disruptive this must have been, and we sincerely appreciate your patience and understanding while we worked to address it.
If you notice any further issues, please don’t hesitate to let us know right away, and we’ll be here to assist.
Thank you again for your cooperation and support.
+8Hi
Thank you for your message. Our team is already aware of this issue and is actively investigating it. We apologize for the disruption.
We’ll share updates as soon as we have more information. Thank you for your patience and understanding.
+8Hi
Good news! Our Development Team has resolved the issue you were experiencing. We understand how disruptive this must have been, and we sincerely appreciate your patience and understanding while we worked to address it.
If you notice any further issues, please don’t hesitate to let us know right away, and we’ll be here to assist.
Thank you again for your cooperation and support.
Create an account in the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in to the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in with Lucid
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
