​@Loren what browser are you using? What kind of computer are you using?

Here are a few ideas for troubleshooting to help you:

• Update your browser
• Clear the cache in your browser
• Try another browser
• Try it in another browser using the incognito mode or similar
• Restart your computer
• Try another computer

Thanks, i appreciate the feedback, however i'm certain this has to do with a bug in the site after attempting to load too many SVG Icons into my shape library. I have 64gb of ram, 24 core I9-13900k processor and an NVME SSD drive so its definately far more than enough resources. I’m also using edge but i tried chrome as well with the same outcome, it only occurs when visiting just one of my charts in Lucid - the one i tried to load all the icon library into.

Hi ​@Loren , 

Thanks for posting in the Lucid Community! I have converted this post to a ticket so we can further assist you there. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

I have the same issue. What is the fix?

Hi ​@jlynchbrcm, thanks for adding to this thread and I’m sorry you’re experiencing trouble here. I’m happy to help! Would you mind confirming if you are experiencing this when you try to open one specific document, or are your running into this with multiple documents in your account? 

Would you mind trying the following first and confirming whether these steps resolve the problem? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. 

• Opening your document in a private or incognito window to help us narrow down the potential cause. For help with opening an incognito window, please see this community post
• Connecting to a different network or disconnecting from your VPN (if applicable)

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

• A screenshot of the issue or any error codes you are running into
• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac)

Thank you for your help and patience!