Hello - my lucid chart keeps crashing my browser every time i open it after attempting to add about 7,000 SVG files shape library, i’m assuming this is too much for it to handle, the issue is that now any time I open the chart after a few seconds the browser freezes, then crashes, i want to be able to get back into this document as its very important with lots of information in it, how can i fix this?
Here are a few ideas for troubleshooting to help you:
- Update your browser
- Clear the cache in your browser
- Try another browser
- Try it in another browser using the incognito mode or similar
- Restart your computer
- Try another computer
Thanks, i appreciate the feedback, however i'm certain this has to do with a bug in the site after attempting to load too many SVG Icons into my shape library. I have 64gb of ram, 24 core I9-13900k processor and an NVME SSD drive so its definately far more than enough resources. I’m also using edge but i tried chrome as well with the same outcome, it only occurs when visiting just one of my charts in Lucid - the one i tried to load all the icon library into.
Hi
Thanks for posting in the Lucid Community! I have converted this post to a ticket so we can further assist you there. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.
Reply
Create an account in the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in to the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in with Lucid
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.