Skip to main content

Hello - my lucid chart keeps crashing my browser every time i open it after attempting to add about 7,000 SVG files shape library, i’m assuming this is too much for it to handle, the issue is that now any time I open the chart after a few seconds the browser freezes, then crashes, i want to be able to get back into this document as its very important with lots of information in it, how can i fix this?

@Loren what browser are you using? What kind of computer are you using?

Here are a few ideas for troubleshooting to help you:

  • Update your browser
  • Clear the cache in your browser
  • Try another browser
  • Try it in another browser using the incognito mode or similar
  • Restart your computer
  • Try another computer

Thanks, i appreciate the feedback, however i'm certain this has to do with a bug in the site after attempting to load too many SVG Icons into my shape library. I have 64gb of ram, 24 core I9-13900k processor and an NVME SSD drive so its definately far more than enough resources. I’m also using edge but i tried chrome as well with the same outcome, it only occurs when visiting just one of my charts in Lucid - the one i tried to load all the icon library into.


Hi ​@Loren , 

Thanks for posting in the Lucid Community! I have converted this post to a ticket so we can further assist you there. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.


Reply