Skip to main content
Ged O
May 8, 2020

Lost shared access

  • May 8, 2020
  • 1 reply
  • 22 views

Hi

I seem to have lost access to my shared with me items. I can still access them by going through recent items however can't see them in the my documents parenthesis.

Could you advise?

 

Best Ged 

    Comments

    Flavia D
    Lucid support team
    May 8, 2020

    Hi Ged 

    Thanks for reaching out in the Lucidchart Community! We have recently made changes to the Lucidchart’s documents page which may be causing this confusion. You should be able to find your “Shared with me” section as a subsection under “Documents”. If you have many folders on your “My Documents” you may need to collapse that section so that you can see your “Shared with me” items. You can do that by clicking on the small arrow right next to “My Documents.” 

     

    If that’s not the case could you please provide a screenshot of the issue so I can take a closer look? Thanks!