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Stuart C
May 16, 2022

Login to Lucidchart fails in Office365 using Safari on Mac

  • May 16, 2022
  • 1 reply
  • 26 views

Under Safari on Mac the login button on the Lucidchart add-in in Word on Office365 pops up the login box says login is successful and then closes but the add-in just resets as if not logged in.

It does however work under Chrome on Mac.

It's probably related to Safari's stronger security around cookies from other sites but something to look into please as Safari is often the preferred browser for Mac users.

    Comments

    Sylvia X
    Lucid support team
    May 16, 2022

    Hi Stuart

    Thanks for posting to Lucidchart Community! We'd love to investigate this issue further. I've gone ahead and submitted a support ticket for you so our Support Team should be reaching out to you shortly. If you have any other questions or issues feel free to let us know.