Hi guys
How can I log-out all the sessions I opened in other computers? I used Lucidchart in 3 public computers and forgot to log-out so other people might use my account and access my data.
I logged-in using Gmail I sign-out my email account but Lucidchart still works.
Please help!
Best answer by Maison W
Hi Miguel thanks for posting. If you have access to the public computers still you can clear the cache and cookies of the browser you used to sign in and that should stop anyone from being able to sign into your Lucidchart account. Please let me know if you have further questions!
+7Hi Miguel thanks for posting. If you have access to the public computers still you can clear the cache and cookies of the browser you used to sign in and that should stop anyone from being able to sign into your Lucidchart account. Please let me know if you have further questions!
Hi Maison
Unfortunately I don't have access to those computers anymore. Other services like Spotify and Gmail have a feature to close my session in all locations.
What can I do then?
+7If you don't have access to those computers the best path forward may be to use our backup/restore feature to save your documents close your current account then open a new account and upload your backup. If you need any assistance with this feel free to reach out to us through this form we'd be happy to lend a hand!
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
