Hi Lucid Support Team,
I’m experiencing an issue opening one of my Lucid Chart documents and would appreciate assistance.
Issue details:
I worked on a document titled “Procesy warsztatowe” last week, but now it won’t open. After the loading screen, I receive the message:
“There was an error loading your document.”
Another document named “Flowchart” loads without any problem.
At the same time:
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The “New” button is disabled.
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I get a notification stating I don’t have an internet connection.
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However, the main dashboard cards load correctly, and I can create a new document by clicking the “Flowchart” card.
What I’ve tried so far:
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Refreshed the page.
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Logged out and back in.
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Cleared browser cache (Chrome, latest version).
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Tried on another computer and a different network connection.
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Incognito page
I’m currently on a trial account, and it’s important for me to test Lucidchart to evaluate whether it can be adopted by my team.
Could you please help me resolve this issue as soon as possible?
