Question

Issue with integrated pen on touchscreen Acer Spin 5


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Hello there,

First of all, I would just like to share that Lucidspark has been a dream come true for me -- it has brought my teaching to the next level, both live and virtual! I wanted to ask for some support with an interesting issue…

As I mentioned in the topic, I currently access my boards via my Acer Spin 5, which is a touchscreen-enabled laptop with a built-in stylus that interacts with the screen. I have been using this laptop with Lucidspark for the past 2-3 years without any issues. Recently, however, my pen suddenly changed unexpectedly in functionality in a not-so-pleasant way.

In the past, I was able to draw directly with my stylus after engaging the Pen function without pressing any buttons. I could easily switch between the other tools via keyboard hotkeys and use the pen without issue. Now, I seem to have an issue that requires me to keep the button on my stylus pressed at all times in order to engage. Interestingly, the board functions as it had before (ie: with the pen functioning normally) prior to changing anything; once I select a new tool (or change the pen tool), the the pen no longer writes continuously -- pressing the pen against the screen (the motion for drawing a simple line) now leaves a dot, then drags the screen, functioning similarly to a “right click hold drag” or a “finger press hold drag”. Trying to draw with my mouse and/or touchpad reveals I can no longer draw lines in this manner: even if I click and hold my left mouse button and drag (the old way to draw a line), the pen function does not engage.

I was wondering if I may have erroneously toggled some function on my boards and/or my PC? Would greatly appreciate any insight anyone may have so that I can return to previous functionality!


Comments

Userlevel 5
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Hi @Demetri
 

Thanks for providing this additional context. The issue that was first reported in this thread regarded the use of a built-in stylus to access Lucidspark boards via Acer Spin 5, which is a touchscreen-enabled laptop. Could you specify what’s the device/hardware you’re using to access Lucidspark and the pen you’re using? 

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Hi @Flavia D,

 

Thank you for the quick response here and I sincerely appreciate checking with the product as well. However, I still think there’s a fundamental misunderstanding: The reason this should be considered a bug and not feature request is that this is not actually related to any kind of specific hardware/pen/tablets, etc… and no device-specific testing is needed or required to fix it. I should clarify: I’m using the web version of Lucid Spark and Lucid Chart and because these are web applications, they don’t actually interact directly with pen hardware, but rather implement common web standards for input.

If this issue was on a native native application or mobile application, then I could see the product team’s point about this being a feature request, but this seems like a web app bug to me.

Also adding a little more weight to my opinion that this is bug is that it used to work just fine, and recently broke with one of the updates.

In any case though, if the decision by the product team is “we won’t fix”, then I must accept that.

Thank you,

-Demetri

Userlevel 5
Badge +8

Hi @Demetri

Thanks for following up on this. While I understand your frustration, this is indeed a feature request case since Lucidspark hasn’t been build to be compatible with these specific devices. I worked with our Product Team to look into this and they confirmed this is not a bug.

Making Lucidspark compatible with those devices would require testing it with this specific hardware, which hasn’t been done yet. Submitting a feature request would be the best way to make this happen as this will allow us to gauge interest in these kinds of tablet drawing devices! The more people who request this, the more likely it is to be prioritized and implemented. 

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@ttsang, I’m also having this issue, I don’t think it’s anything particular to your setup or something toggled on accident. I’m looking for a workaround to the problem myself.

 

@Flavia D The suggestion to file this as an “idea” is not the right move here, this is a bonafide bug in Lucidspark that prevents individuals with a pen/stylus/tablet/touchpad from using the software. We’re not asking for some kind of custom integration with pen systems, just that the software stop dragging the page when we attempt draw on it.

Is there somewhere we can file bug reports to developers to help them track the problem down? I would love to expand my subscriptions of Lucid products, but unfortunately Lucidspark is simply not usable in its current form.

Userlevel 5
Badge +8

Hi @ttsang

Thanks for your post and for your feedback! We’re glad to hear that Lucidspark has been a game changer for you! 

Unfortunately, Lucidspark hasn’t been tested to be compatible with these specific devices, so we’re not able to guarantee the experience and ensure full support for those. 

However, we’re very interested in your feedback and committed to continually improving our products. If you’re willing to share, we’d love to hear more details about your use case in the Product Feedback section of this community. 

First, search the Product Feedback section (with the filter Topic Type = Idea) to see if it’s already been submitted. If so, please add any additional details you’d like and upvote the request - this consolidation helps to refine feedback and properly capture the popularity of the request.

If no one has submitted this idea yet, please create one of your own and be sure to include details about your use case or what you’d like to see in this experience. This will also allow other users with similar requests to discover and upvote it, then add details of their own.

Finally, for more information on how Lucid manages feedback via this community, take a look at this post:

 

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