Hi Josh!

You can toggle and edit your card fields using this guide! Let us know if you run into any issues.

Has this been answered, the link is broken?

​@Swee Thanks for pointing this out! We’ve updated our Help Centre links and you can find the guide mentioned above here: Add and edit Lucid Card details

Thanks, but the issue I have is the status choices in the card, In progress, Done etc have disappeared from drop down and it just says --select --. I don’t see how to fix this issue? All my cards have no choices anymore for status.

Same issue, when I add template everything is good, but when delete all cards and start adding empty ones, then all statuses are gone.

Hi ​@Gedas and ​@Swee, I’m sorry that you are both having trouble with the status of your Lucid cards and I sincerely apologize for my delayed response here.

To confirm, when adding a new Lucid Card to your canvas, you will have to set the status as shown in the GIF below. 

Are the options under the ‘Status’ dropdown greyed out/unavailable to you both? Does this issue occur in multiple documents, or one instance?

Can you please send a temporary Support PIN for one of the documents you are having issues with? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.

Thank you in advance for your help and patience as I investigate this further!

No, I don’t see statuses even I add cards separately and the same is for all documents. Should I post PIN here or send you directly?

Hi ​@Gedas, thank you for sending over your support PIN over private message! I am taking a closer look at your document and will update you in this thread.

Just for context and for other users who may come across this post, the support PINs can only be accessed by Lucid support agents, so you are safe to post them in the Lucid Community on threads just like this! These PINs help us to take a closer look at your documents and assist with troubleshooting.

Hi ​@Gedas, I sincerely apologize for my delay in response here. I want to provide an update and confirm that you have identified a bug, and I have reported this to our development team.

I can certainly understand how this would impact your work and I apologize for any disruptions this may cause.

I will update this thread with any new information about a fix. Please follow along for updates and post any additional questions or concerns below.

Great, thank you.

​@Gedas I will add an update here with any new information about a fix. Please do not hesitate to let me know if you have any additional question or concerns.

In the meantime, while not a perfect workaround, it may be useful to add tags to your Lucidspark cards. Below is an example. You can create custom tags that are color coded, which may help to indicate status. You can select and deselect tags for each card as shown below, or delete them altogether. To learn more about tags, I suggest reading through the Add a Tag to an object in Lucidspark article. Please let me know if you have any additional questions about this and I would be happy to help further.

I already use tags for other purpose. What is the timeline of fixing this?

Hi ​@Gedas, I’ve confirmed internally that our development team is actively woking on a fix, but unfortunately, I’m unable to provide a timeline at this moment.

I recognize that this issue may hinder your workflow, and I want to be transparent so that you are able to move forward in the best way possible. Our development team has to rigorously prioritize what to work on based on the extent and criticality of the issue. Because of this, it is not likely that this issue will be resolved quickly. I apologize for any disruption this may cause.