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Google Slide - Thumbnail Not Appearing in LucidChart/Lucid Spark

  • 26 June 2024
  • 8 replies
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Historically, I have been able to Copy Google Slide Links and Paste them into LucidChart/LucidSpark and they will show up with a Link + Thumbnail. As of recent, when I do this same process (outlined in the Support video here: https://lucidchart.wistia.com/medias/dos2e6qdd2) the thumbnail does not appear and there is no option to add a thumbnail. This ultimately makes the integration obsolete - I am basically just adding a link to a shape now. 

Does anyone know how to embed the Google Slide with a thumbnail?

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Best answer by Kelsey Gaag 27 June 2024, 18:19

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Adding visibility to this - I’m having the same issue. I’m not able to extract slides or edit the slides in Lucid now, so the integration is obsolete for me as well. 

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Hi @Chris C21 and @ecleask

Thank you for posting! Can either of you provide a screenshot of the issue you are seeing? 

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Hi @Kelsey Gaag, I’ve added a screenshot above. Usually, when I paste a google slides link, I’ll see the thumbnail and I can extract the slides as images from the menu. Now, the only thing I can do is go to the link. 

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@Kelsey Gaag - I have the exact same issue as @ecleask.
You’ll notice that when selected, there is no option to scroll through and select the ‘Thumbnail to Display’ and no Option to Extract Thumbnails.

Additionally, if you expand the shown icon, it doesn’t open Google Slides anymore in it’s editable format - just a preview of the slides.

 

 

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Hi @Chris C21 and @ecleask

Thank you both for clarifying! Could either of you provide a Support Pin to a document experiencing this issue? 

 

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@Kelsey Gaag I’ve added a support pin (2bHbfJDjTC2J)

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Hi @Chris C21 and @ecleask ,

Thanks for getting back to me with that additional information. I believe you have identified a bug, and I have reported this to our development team. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.

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Hi @Chris C21 and @ecleask

It looks like this bug is fixed now! Are you both of you able to see the preview now?

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