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Heather C102
March 21, 2019

Google Drive; Cannot zoom or add to Google Dos/Slides

  • March 21, 2019
  • 1 reply
  • 24 views

Hello Lucidchart

I am having difficulty with my system integration with Google Drive. LC and GD are synced. I can view my charts however the images are very small and nearly unreadable. I cannot zoom in or zoom out. Can you help me? I can't add the image into Google Slide or Doc by clicking the [+] image either. This is obviously user error. I started this integration today.

HC

    Comments

    Abby S
    Lucid community team
    March 21, 2019

    Hi Heather

    Thanks for reaching out on the Lucidchart community. I'm sorry for the trouble and happy to help.

    Just to double-check that everything is properly set up from your side can you please check out our Google Add-on article from the Lucidchart Help Center?

     

    There are a couple of specific things worth noting when working with our Add-ons:

    • Would you mind connecting to a different network to rule out any connection issues?
    • Could you also try opening the Google Doc/Slide/Sheet in an incognito window to rule out browser interference?

     

    If none of those steps resolve the issue could you please provide a screenshot of the issue so I can see what you’re seeing?

    Hope this helps and please let me know if you have any questions!