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Hello Lucidchart


I am having difficulty with my system integration with Google Drive. LC and GD are synced. I can view my charts however the images are very small and nearly unreadable. I cannot zoom in or zoom out. Can you help me? I can't add the image into Google Slide or Doc by clicking the [+] image either. This is obviously user error. I started this integration today.


HC

Hi Heather


Thanks for reaching out on the Lucidchart community. I'm sorry for the trouble and happy to help.


Just to double-check that everything is properly set up from your side can you please check out our Google Add-on article from the Lucidchart Help Center?


 


There are a couple of specific things worth noting when working with our Add-ons:



  • Would you mind connecting to a different network to rule out any connection issues?



  • Could you also try opening the Google Doc/Slide/Sheet in an incognito window to rule out browser interference?


 


If none of those steps resolve the issue could you please provide a screenshot of the issue so I can see what you’re seeing?


Hope this helps and please let me know if you have any questions!


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