Hello! I purchased a paid plan but it still shows me that the storage/memory is full. I deleted all the files and it's still full, please refund my payment for the plan!
Page 1 / 1
The question is more about why the storage volume is not being renewed???
The question is more about why the storage volume is not being renewed???
Hi
Please see our Troubleshooting: Storage article from the Lucid Help Center for steps to resolve storage issues.
Here are a couple of additional things to look at when working with storage:
- You can check how much of your storage is being used and what it is being used by your account settings under the "Plan and Billing" tab. If you hover over each of the colored sections, you can see what that portion of the storage represents.
- Images generally take up the most space in your account, if you are running out of room it is recommended that you clear out as many images as you can from both your documents/boards and your Image Manager. You can access your Image Manager from the file menu at the top of your diagram editor in Lucidchart (File> Settings> Image manager).
- Please note, when deleting documents, in order to free up storage space you will need to navigate to your trash folder and select to delete the documents from your trash as well.
I hope this is helpful! Cheers
Create an account in the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in to the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in with Lucid
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
