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When querying the folder API for a particular folder in my account, I am getting

b'{"code":"internalServerError","message":"An unknown error occurred","requestId":"73c991af66149f8a"}'

This always happens when I set the page size to 200, and I can’t yet estimate what folder it’s failing on when I set the page size to 1.

I believe I’ve removed duplicate folder names, and folders and docs with odd characters in them, neither of which helped.

Hi, thanks for posting in the Lucid Community!

We’re happy to help. I’m converting this to a private support ticket so the right team can take a closer look. You should receive an email with further communication.

If you don’t receive an email please feel free to reach out in the thread below.


@sierrasahagun Hi. Thanks for responding, but I haven’t received an email yet.


Hi ​@jrp-enf

Thanks for following up here! Looking in our system, I can see that one of our support agents has responded via the private support ticket. You should continue to receive a response to the email associated with your Lucid account.