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Question

Folders Rest API - internalServerError

  • September 23, 2025
  • 3 replies
  • 13 views

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When querying the folder API for a particular folder in my account, I am getting

b'{"code":"internalServerError","message":"An unknown error occurred","requestId":"73c991af66149f8a"}'

This always happens when I set the page size to 200, and I can’t yet estimate what folder it’s failing on when I set the page size to 1.

I believe I’ve removed duplicate folder names, and folders and docs with odd characters in them, neither of which helped.

Comments

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  • Lucidite
  • September 23, 2025

Hi, thanks for posting in the Lucid Community!

We’re happy to help. I’m converting this to a private support ticket so the right team can take a closer look. You should receive an email with further communication.

If you don’t receive an email please feel free to reach out in the thread below.


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  • Author
  • September 23, 2025

@sierrasahagun Hi. Thanks for responding, but I haven’t received an email yet.


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  • Lucidite
  • September 24, 2025

Hi ​@jrp-enf

Thanks for following up here! Looking in our system, I can see that one of our support agents has responded via the private support ticket. You should continue to receive a response to the email associated with your Lucid account.