Lucid is not letting me download anything. Please help!
Answer
Files not downloading
+2Best answer by Addie
Hi
If so, could you share more information about the error message you’re seeing or more information on which file type you are attempting to download? Additionally, could you reply with the document support pin for your document so I can take a closer look on my end?
Thanks for your help and patience!
+23Hi
If so, could you share more information about the error message you’re seeing or more information on which file type you are attempting to download? Additionally, could you reply with the document support pin for your document so I can take a closer look on my end?
Thanks for your help and patience!
+2Hi
I sent you the support pin via private message.
Thank you for your help!
+23Hi
Most problems with exporting a document are related to browser or network issues, and it sounds like this could be the case with yours. Can you try the export using an incognito browser and also test the export on a different network?
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