How come when I export my chart as a PDF is reverts back to an older version? For example, what I see on my screen is different to the PDF. I even exported as a JPEG which worked fine, but when I converted the JPEG to a PDF, the PDF reverted back to an old version.
Hi
Here are a few possible reasons why this might be happening when you export your chart as a PDF, along with some troubleshooting steps:
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Caching Issues - Sometimes, your browser or Lucidchart might cache an older version of your document, which could be what’s getting exported.
- Solution: Try clearing your browser's cache or try exporting the chart from a different browser or an incognito/private window to see if that resolves the issue.
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Save Sync Delay - If your document hasn't fully synced after your latest changes, it might export an older version.
- Solution: Ensure that all changes are saved and the document is fully synced before exporting. You can check the document's sync status to ensure that all changes are saved.
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PDF Export Settings - There might be specific settings or issues within the PDF export process that aren’t present in the JPEG export.
- Solution: Check the export settings when you are saving as PDF. Ensure that no options could revert the document to a previous state, such as selecting a different revision or layer if those features are supported.
If none of the above solutions work, you can reach out to Lucidchart support here: https://help.lucid.co/hc/en-us/articles/360049229652-Get-support . Provide details of your issue, steps you’ve taken, and perhaps examples of the different outputs (JPEG vs. PDF).
Hope this helps.
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