Hi @atjpatatatj, thank you for posting in the Lucid Community!

Just to make sure that we are on the same page, please review our Export Your Lucidchart Documents article from the Lucid Help Center.
There are a few specific things worth noting when working with exporting your document:

• Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
• Sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network, ensuring that you are on a strong, stable connection.
• Is the page that you are trying to export a Master Page? If so, it will be omitted from the downloaded version of your document and you will need to convert it into a page before exporting. To do this, left-click on your Master Page tab and select "Convert to Page".

If the error message persists, can you send a screenshot of the issue and a support pin? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.

Hey @knield  thanks for the reply,

• Incognito didn’t help
• I’ll try a different network on the coming Friday
• what do you mean with master page? I’m trying to export one tab of a lucid chart document

Hi @atjpatatatj, 

Thank you for trying those steps! You can create a Master Page by right-clicking on the page tab, and select Convert to Master. This makes that page a master page.  If it is already a master page, the option Convert to Page will be available instead.

Could you send a screenshot of the issue and a support pin? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.

@knield Thanks, converting to a page didn’t help it either. 
The support pin is: gsPRAxIa482M

And this is the error when exporting a page to png with 300 ppi 

(translation: an error has occurred. Downloading failed)

Hi @atjpatatatj, 

Thank you for sending this information! To further address this issue, we’ve turned your post into a support ticket. 

Good morning @Kelsey Gaag 

May I ask for an update regarding the support ticket you mentioned, since I got the same error today.

Export to png and jpeg with 160ppi works ok. Export with 300ppi fails in Chrome. 

Hi @Vasyl, 

Thank you for your post! After further testing in the support ticket, it appeared that the export issues in this case were due to the size of the document. I would recommend trying the following: 

• Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
• Sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network, ensuring that you are on a strong, stable connection.
• Is the page that you are trying to export a Master Page? If so, it will be omitted from the downloaded version of your document and you will need to convert it into a page before exporting. To do this, left-click on your Master Page tab and select "Convert to Page".

If the error message persists, can you send a screenshot of the issue and a support pin? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.