I’m trying to export a chart in high quality 300PPI. This gives me an error probably due to the high size of the quality. It does seem to work in 160 PPI.
Anyone found a solution?
This is a bug.
I’m trying to export a chart in high quality 300PPI. This gives me an error probably due to the high size of the quality. It does seem to work in 160 PPI.
Anyone found a solution?
This is a bug.
Hi
Just to make sure that we are on the same page, please review our Export Your Lucidchart Documents article from the Lucid Help Center.
There are a few specific things worth noting when working with exporting your document:
If the error message persists, can you send a screenshot of the issue and a support pin? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.
Hey
Hi
Thank you for trying those steps! You can create a Master Page by right-clicking on the page tab, and select Convert to Master. This makes that page a master page. If it is already a master page, the option Convert to Page will be available instead.
Could you send a screenshot of the issue and a support pin? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.
Hi
Thank you for trying those steps! You can create a Master Page by right-clicking on the page tab, and select Convert to Master. This makes that page a master page. If it is already a master page, the option Convert to Page will be available instead.
Could you send a screenshot of the issue and a support pin? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.
The support pin is: gsPRAxIa482M
And this is the error when exporting a page to png with 300 ppi
(translation: an error has occurred. Downloading failed)
Hi
Thank you for sending this information! To further address this issue, we’ve turned your post into a support ticket.
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