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Question

Error in publishing diagrams with accented text.

  • November 3, 2025
  • 3 replies
  • 39 views

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We are experiencing problems with all diagrams published via image link. All text containing accents is being distorted and generating strange characters.

Below is a screenshot of how the diagram appears in the Lucid editing screen:

 

And below is a screenshot of how the publication image is being generated:

 

 

All the diagrams we have with accented text are the same. We recreated the publication using another link and the problem persists.

Documents exported as PDFs also have the same error.

We await your feedback on the problem.

Thank you, Otavio

 

Comments

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  • Lucid support team
  • 181 replies
  • November 6, 2025

Hi ​@otavio.bonvino

Thanks for posting in the Lucid Community!
Could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.


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  • 1 reply
  • November 6, 2025

We have been experiencing a similar issue over the past few days. When uploading diagrams into Word documents, strange characters and symbols appear.

Please advise.

 


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  • Lucid support team
  • 181 replies
  • November 6, 2025

Hi ​@otavio.bonvino and ​@Sally ,
Thanks for getting back to me with this additional information.
I believe you have identified a bug, and I have reported this to our development team. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.