Error in publishing diagrams with accented text

Hi ​@otavio.bonvino, 

Thanks for posting in the Lucid Community!
Could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

We have been experiencing a similar issue over the past few days. When uploading diagrams into Word documents, strange characters and symbols appear.

Please advise.

Hi ​@otavio.bonvino and ​@Sally ,
Thanks for getting back to me with this additional information.
I believe you have identified a bug, and I have reported this to our development team. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below. 

Hello Michele.

I don´t know if you need this yet, but here is the PIN of on page:

duFHkSYZFk4ZdUZ9J2cQGQRXux33Lk2ecn112918407

You can PUBLISH this in any format (jpg, png, pdf, etc.) and the problem still persists. But if you EXPORT it, the problem doesn't appear.

Talking to my team, apparently this has happened before and was resolved after a while.

If need more informations or another PIN support, just tell me.

Best,
Otavio

Hi ​@otavio.bonvino, 

Thanks for sending this support PIN and for the additional information! Our development team is looking into the issue. I will let you know as soon as I hear back with any updates. We appreciate you reporting this. 

Hi ​@Michelle S, 

Could you please give us an update on the progress of the fix for this bug? Additionally,  could you provide an estimated timeline for when it will be resolved? This issue is affecting the workflow of many of our teams. Thank you!

​@Michelle S,

Thank you so much! The team confirmed everything is working fine now!👍

Hi ​@Michelle S , we confirm that everything is fine now, thank you for help and fix this.

Hi,

I'm happy to hear that this has been resolved for you. Please don't hesitate to let me know if there is anything else I can do for you.

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