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James-Mark O
December 6, 2018

Email already in use?

  • December 6, 2018
  • 1 reply
  • 32 views

Hi when I try change my email on my account I get a notification that it is already in use but this is not the case. Please assist. Thanks

    Comments

    Megan W101
    Lucid support team
    December 6, 2018

    Hey there thanks for the post. I will reach out via email to get more information on this since this deals with account-specific information.  Please be on the lookout for an email from support@lucidchart.com.

     

    For others encountering this issue if you are receiving this error as described above what happened most likely is that an account was created for that email at some point. I recommend trying to log in with that email and deleting that account. You can request a password reset here if necessary. You should then clear your cache and cookies and attempt to change your email again. This should do the trick!