Hi when I try change my email on my account I get a notification that it is already in use but this is not the case. Please assist. Thanks
Page 1 / 1
Hey there thanks for the post. I will reach out via email to get more information on this since this deals with account-specific information. Please be on the lookout for an email from support@lucidchart.com.
For others encountering this issue if you are receiving this error as described above what happened most likely is that an account was created for that email at some point. I recommend trying to log in with that email and deleting that account. You can request a password reset here if necessary. You should then clear your cache and cookies and attempt to change your email again. This should do the trick!
Reply
Create an account in the community
A Lucid account is required to interact with the community. You will be redirected to the Lucid app to create an account.
Log in to the community
A Lucid account is required to interact with the community. You will be redirected to the Lucid app to log in.
Login with SSO
Log in with Lucidor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
