While trying to export an image of a large org chart I get the following error:
(File > Export > ANY Image format > Crop to Content / 160 DPI > Download)
Page 1 / 1
Hi Ricardo
Thank you for posting in the Lucid Community. Here are a few things to ensure the success of your download:
- Go to File > Page Settings and disable infinite canvas
- From the same Page Settings tab click Fit to Page. This will scale your diagram to 1 page.
- Disable Auto-Tiling from the same Page Settings tab. This will disable all unused tiles.
- Try to the export again
Hope this helps--if the issue persists please reach out to us at support@lucidchart.com so we can take a closer look.
Reply
Create an account in the community
A Lucid account is required to interact with the community. You will be redirected to the Lucid app to create an account.
Log in to the community
A Lucid account is required to interact with the community. You will be redirected to the Lucid app to log in.
Login with SSO
Log in with Lucidor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.