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Ricardo M101
May 12, 2022

Downloading Image Results on Error

  • May 12, 2022
  • 1 reply
  • 99 views

While trying to export an image of a large org chart I get the following error:
(File > Export > ANY Image format > Crop to Content / 160 DPI > Download)

    Comments

    Phillip W
    Lucid support team
    May 12, 2022

    Hi Ricardo
     
    Thank you for posting in the Lucid Community. Here are a few things to ensure the success of your download:

    1. Go to File > Page Settings and disable infinite canvas
    2. From the same Page Settings tab click Fit to Page. This will scale your diagram to 1 page.
    3. Disable Auto-Tiling from the same Page Settings tab. This will disable all unused tiles. 
    4. Try to the export again

    Hope this helps--if the issue persists please reach out to us at support@lucidchart.com so we can take a closer look.