Hi ​@Mark S101 

It's possible the document is still available. Can you please review the help article to see if it sheds light on this uncommon issue?

Troubleshooting: Saving – Lucid

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

I did not see any information about the file not saving. Note that I have tried renaming some of the files that have the default name and renaming did not succeed.

I am still not able to find the missing file. If you can help.  I did manage to export one of the tabs, so I know the file was saved earlier.

Hi ​@Mark S101, I’m sorry to hear that you are having trouble locating your document and saving changes to document names. I would be happy to help! Thank you ​@Humas1985 for starting by providing our troubleshooting article.

​@Mark S101 - Would you mind providing me with the following answers/information to help me take a closer look at the issue you’re experiencing?

1. Can you please send a Technical Support PIN for your account? This PIN is only accessible by the Lucid support team, so it is secure to post that here in the thread. Please navigate to your Account Settings to generate this PIN. For more information on generating a Support PIN, check out this Help Center article.
2. Would you mind providing me with the name of the document you are missing?  
3. Can you provide me with the name of one document that is showing up as ‘Blank document’ instead of what you’ve named it? 

Below are a few additional steps I recommend trying first as well, which will help me in determining the problem. Would you mind confirming that you’ve attempted the following?

• Double check that you’re in the right account. Sometimes users will use single sign on while signed into a different email account, which can produce errors. I suggest that you make sure you've checked any and all Lucid accounts that might be under your email address(es).
• It is easy to accidentally delete documents. Could you please check that the documents aren’t in your trash? If the document is in the trash, check out this Community post (in English).
• If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared it with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you.
• Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it. If you are able to find it please send us the URL and that could help us track it down.

Thank you for your help and patience as I investigate this! 

I can only login via SSO, so incognito mode or accessing via another computer will not work.   I only have one network to connect to.

I’m not sure how to take a screenshot of the issue if the issue is that my file is not there.

Hi ​@Mark S101, I apologize for any confusion here! My colleague and I had commented at the same time here. No worries about the screenshot or attempting incognito/another network. 

Would you mind providing the relevant information that I mentioned in my reply above? That will help me to take a closer look at your issue. 

Thank you for your patience as I continue to investigate!  

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I’m not sure what the name is. I think it included the word Aderant.

How do I provide the name of one document showing up as Blank Document? The name is Blank Document?

Hi ​@Mark S101, thank you for providing that support PIN! I’m taking a closer look at your account and will get back to you as soon as possible. 

I apologize for the confusion regarding the name - do you have an example of what you’ve attempted to name one of your documents that keeps reverting back to the title of ‘blank document’? 

Additionally, would you mind confirming that the document you are missing was created by you and not another user? 

Thank you for your help! 

yes. Created by me.

I am looking for an example.  All of the blank ones are now blank. I did manage to copy one of them and the name stuck. The name of that file starts with “Copy of H-1B...”  I’m not sure if when a file is copied it points back to the origina?

Thank you ​@Mark S101 for that additional detail. I am taking a closer look and checking internally to further investigate. I will update you in this thread as soon as possible!

Hi ​@Mark S101, 

Looking in our system, I’m seeing two documents with the word ‘Aderant’ associated with your account. One of them is titled ‘Aderant Drive Architecture Diagram Details’ and the other is titled ‘Aderant Drive Architecture Diagram’, but it appears they are owned by another user. It appears you have view-only access to both documents. Are either of these what you are looking for? To find these documents in your account, I recommend searching the top left bar as shown below. If you run into difficulty, I would be happy to help you further. 

Please let me know if these are not the documents you are searching for. I would be happy to further assist in locating the correct document.

Regarding the issue saving the name of your documents, would you mind providing me with a screen recording of the problem, replicating what happens when you attempt to rename a document? 

Thank you in advance for your help and patience as I work to resolve this!