Document Settings

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Document settings are missing?
I am also unable to print all pages of a Document?
My account says im licensed. I used to be able to access Document Settings and print all pages of a Document.
Is there an outage and I just need to try again later? Or do i need to talk to my admin and make sure they are applying the correct license to me?


Userlevel 3
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Thank you for your post!

If you are using Lucid Chart, would you mind, navigating to 'File -> Settings -> Document Settings' to confirm that you are still not able to find the navigation from your end (Or in Lucid Spark, navigate to 'Hamburger -> Board Settings -> Open Board Settings')?

That will help us to understand more on the issue.

Also, feel free to take a look in to the below help article which will help you to go further on this topic by yourself.

In case all the above troubleshooting steps do not resolve your issue, could you kindly share the following information, who help us take a closer look.

  • Could you attempt this action within an incognito window?
  • Could you confirm that you are connected to a printer within your settings?
  • A screenshot of the issue or error message
  • Confirm which license type you have. You may need to work with your account admin to confirm these details.

    Please let me know if you have any additional questions.
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Yeah, im in LucidScale.

I did try in a different browser, and on different machines: same issues.

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@jeffp2020 Thanks for continuing this thread! Can you share a screenshot of where you're expecting to see the settings you're looking for?

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