Ctrl Z fails to work

Hi ​@hyuz 

Lucidchart has a frequent autosave feature, but its undo history isn't always comprehensive, particularly after significant edits like resizing swimlanes that impact multiple objects.

• The Ctrl+Z undo function typically only covers recent changes made in the current session. If you've made major changes and then left the document idle or saved it, the undo history may reset.
• Besides, revision history snapshots are saved periodically, which means you might only see older versions in the version history.

To make the most of the undo feature, it's best to perform undo actions immediately after making a change, without long delays or navigating away from the document.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Hi ​@hyuz, thank you for your post and thank you ​@Humas1985 for sharing your insights!

Ctrl + Z (or ⌘ + Z on Mac) should indeed undo your last action in Lucid since that shortcut is fully supported, as noted in our keyboard shortcuts list.

Could you let me know whether the issue persists in a Chrome incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.

Alternatively, could you try using Edit → Undo from the top menu instead of the shortcut, to see if that works?

I appreciate your help and patience!