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October 4, 2024
Solved

Crop always scaling, not custom cropping

  • October 4, 2024
  • 6 replies
  • 152 views

I am trying to add a PDF or JPG to a LucidChart, then crop the image to trim away unneeded parts. For some PDFs and images, any attempt to crop always scales the image down. I can’t figure out why. 

 

For example, when I start moving the to crop from the left side in, the entire image starts moving to stay in scale.

 

Best answer by daniel.bugher2

Ah - I figured out the reason. If you rotate the image before cropping, the scaling issues happen. The cropping needs to happen before the image is rotated or it just acts weird.

Comments

daniel.bugher2AuthorAnswer
October 4, 2024

Ah - I figured out the reason. If you rotate the image before cropping, the scaling issues happen. The cropping needs to happen before the image is rotated or it just acts weird.

Kelsey Gaag
Lucidite
October 7, 2024

@daniel.bugher2 Glad you were able to resolve the issue! Please let us know if you have any other questions.

January 21, 2025

Do you resize your image?  It used to work before when you resize/rotate images. 

Kelsey Gaag
Lucidite
January 21, 2025

Hi ​@sfintegrationsllc

To clarify, do you mean that resizing your image impacts cropping? 

January 21, 2025

Nope, as making left or right smaller it’s rescaling the image then have to take the image and reposition it inside the new cropped areas. 
once that is done have to reposition and resize the image again. 

Kelsey Gaag
Lucidite
January 21, 2025

Hi ​@sfintegrationsllc

I apologize, I am not sure I am understanding. If you are experiencing an issue, do you mind providing a screen recording of the issue?