Hey @gilles -- thanks for posting! Would you care to share a screenshot of what you are seeing on your end? 

as the title says : nothing. i upload the csv from the “import data” → “process diagram” → csv.
When i choose the file and click on ‘import’, literally nothing happens.
i go back to the blank page of my diagram.

I have tried to upload the exemple provided, and when I do i see a small diagram appear.
So the functionality works on my end. it just doesn’t with my file.
And i do not understand why

Hey @gilles -- thanks for the reply! I would recommend creating the diagram you’d like then download that as a CSV file. Check through the file and compare it to the CSV you’ve created to determine what exactly the differences are and what could be causing this discrepancy. 

Hope this helps -- let us know if this doesn’t work for you or if you have any other questions! 

No, sadly, your answer doesn’t help me.
because doing it manually will not yield the same result, since i’m not familiar with the lucidchart tools.

furthermore, i wouldn’t understand why my initial csv doesn’t work.

the whole point is to understand how to make a CSV into a chart, not to make a chart into a CSV.
I already have the csv provided as exemple for comparison.
but even with it, my CSV doesn’t yield any result, not even an error message, despite doing my best to respect the format.
So i do not understand what is wrong. 

I would really appreciate if you could patch my data into a csv, and try to upload it into lucidchart.
if it works, at all, then i’d like to know why it doesn’t work for me.
and if it doesn’t, i’d really appreciate help into understanding what needs to be changed for it to work.

The process in our company is that the person writing the process isn’t the person making the chart, as they don’t have the necessary skills (just as I don’t).
So i need the person that writes the processes to be able to properly write those CSV, so that they can be properly rendered into charts using lucidcharts, then get potentially corrected if needed.

Thank you very much for your help, i’m looking forward to it.

Have a great day

Hey @gilles -- thanks for the reply and this makes sense! Would you mind to clarify what program you are using to download your CSV? For example, are you using Google Sheets and downloading your file as a CSV? 

i am using excel

Great! So, there is a way to attach the CSV or, even better, the Excel file to this thread. You’ll just need to click the paper clip on the toolbar. Would you mind to send me the Excel and CSV files so I can take a look? 

i am sorry, but there is no paper clip on my toolbar.
maybe it’s an option for you as a support team member ?

Anyways, in my initial post, i copy pasted the CSV content.
If you copy it and save it in excel, you’ll have the same CSV as mine.

If I am missing the obvious way to share, please enlighten me.

Hmm, okay no worries @gilles -- I’m going to convert this post into a ticket so we can get a bit more information and help you out! 

Did you figure this out? Im having the same issue

Hi @ekarnivoris, thank you for adding to this thread! Would you mind attempting to import your CSV file in an incognito window? Additionally, were you able to create the diagram you’d like then download that as a CSV file to compare it to the CSV you’ve created to determine what exactly the differences are and what could be causing this discrepancy? I appreciate your help and patience!

I am having the same issue.  The example works fine,  If I even change one piece of text on the example it loads incorrectly.  I’m working on a mac on the latest Sequoia update.

Hi @pegsmum, thanks for adding to this thread! Can you confirm which piece of text in the example you are changing and what this causes Lucid to produce for you? It is worth noting that this is an experimental feature, so some functionality may not work as expected. I appreciate your help and patience!