Not sure why the example image didn't post. Trying again:

Hi Jon thanks for posting in the community! Apologies for the trouble you're experiencing with your document. 

Could you please try the following steps and let me know if the issue persists?

• Connecting to a different network


• Restarting your device and reopening the document


• Opening this document on another device 

If you continue to experience issues after testing all three of these could you respond with a support pin for this document so I can take a closer look? 

Thanks for your help and patience!