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Jon C
November 3, 2023

Charts not loading properly.

  • November 3, 2023
  • 2 replies
  • 43 views

I've tried Google Chrome Google Chrome Incognito Safari and Safari private window.

My documents are all broken or completely blank.

Here is an example of one:

 

    Comments

    Jon C
    Jon CAuthor
    November 3, 2023

    Not sure why the example image didn't post. Trying again:

    Addie
    November 3, 2023

    Hi Jon thanks for posting in the community! Apologies for the trouble you're experiencing with your document. 

    Could you please try the following steps and let me know if the issue persists?

    • Connecting to a different network
    • Restarting your device and reopening the document
    • Opening this document on another device 

    If you continue to experience issues after testing all three of these could you respond with a support pin for this document so I can take a closer look? 

    Thanks for your help and patience! 

    Addie