I have internet connection, but my documents can not sync online. They will only saved in offline mode.
After refresh, this notification pops up after <1sec.
“Your changes are being saved in offline mode and will only be visible on this computer. Changes will sync the next time you view this document online.”
Tried regular work of login & off, clean up cookies etc. None works
At this stage, I would like to gather more data. What type of computer are you using and what type of browser are you using?
Amanda
Hi
Could you try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.
Additionally, could you try opening the Lucid App in an incognito Chrome browser? If the issue persists, I recommend disabling your extensions one by one until you determine which extension is causing the issue.
Please let me know if this works, I'm happy to help!
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