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Hey Lucid users -- if you are running into difficulty with our Canvas Integration there are a couple of things to look at:





  • Teachers can create an assignment using Lucidchart by navigating to the assignment section of a course creating a new assignment and in the content section selecting the Lucidchart icon. This will bring up your Lucidchart documents list for you to select a diagram. Please see the above article for more details on this.


  • Students can submit a Lucidchart diagram as an assignment by navigating to the assignment selecting submit assignment and navigating to the Lucidchart tab. This will bring up your Lucidchart documents list for you to select a diagram to submit.





If none of those tips help drop a comment below and include the following information:






  • A screenshot of the issue


  • A screenshot of any error messages or pop ups that appear


  • A screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).


Hi @Phillip W

I was having an issue with the Canvas assignment setup with Lucid and failed to use the External tool which kept saying “Sorry! Our servers experienced an error. We apologize for the inconvenience. (Error Code: CE014)”. Then I found this troubleshooting, but I’m a little confused about the assignment settings in Canvas like the submission type should be selected.  Wondering if you could help or where I could find more instructions on this.
Thanks.

May


Hey @MayTse

Thank you for your post! It looks like you are being helped on your post here! 

 


I’m having trouble embedding a Lucid Document into a Canvas page. I keep getting this error:

 

 


Hi @allisonhughes

Thank you for your reply! This is currently a bug in our system. For updates on this issue please follow along on this thread!

https://community.lucid.co/product%2Dquestions%2D3/error%2Dwhen%2Dinserting%2Dlucid%2Dinto%2Da%2Dcanvas%2Dassignment%2D8058

 


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