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COOLEY, R
February 2, 2023

Cannot upload images

  • February 2, 2023
  • 3 replies
  • 48 views

I cannot:
- upload an image from my machine
- paste an image from the clipboard
- add an image using the Add image button on the left
- add a gig using the Add image button on the left

I have only used 3% of my storage.

This happens on MacOS 13.1 using Chrome and Windows 11 using Chrome. I have replicated this issue across multiple boards and so has the colleague who uses a Windows 11 machine.

I think something may be broken on Lucid's end…

    Comments

    COOLEY, R
    COOLEY, RAuthor
    February 2, 2023

    It appears Lucid is letting you add the image but then it instantly deletes it for… reasons? 🤷‍♀️

    If you wait for the error message then hit undo your image should appear. A couple of people on my end have confirmed this workaround works.

     

    Coumba D
    Lucid support team
    February 2, 2023

    Hi there

    Thanks for posting in the Community!

    I am very sorry for the issue you are experiencing. Our Development Team is urgently looking into this and we expect the issue to be resolved shortly. I will make sure to update you here as soon as the issue is resolved.

    In the interim I apologize for any inconvenience the issue causes!

    Coumba D
    Lucid support team
    February 2, 2023

    Hello

    Our Development Team was able to resolve the issue that you experienced. If you continue to experience issues please let us know immediately by contacting our Support Team via this form.

    Thank you for your patience while our team worked to resolve this issue!