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Cannot import images into Lucid

  • November 2, 2025
  • 7 replies
  • 62 views

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Today, I am no longer able to insert images into any project. I cannot cut and paste them, I cannot use the “insert” menu. I cannot drag and drop them.

 

As soon as I drag the image over, (it’s a PNG, and rather small. I’ve tried MULTIPLE PNGs with no luck), a box appears in the window of the board I am working on and there is a gradient animation and then poof! It’s gone. 

 

This was working yesterday.

 

Things I have tried:

  • Restarting Chrome
  • Incognito window
  • PNGs, JPGs
  • File Drag and drop
  • Insert menu command
  • Cut & Paste from Snippet
  • I tried creating a new project. I tried it in old projects that have images in them already
  • I have no enabled Chrome Extensions.
  • Reviewed Storage plan. I have 80% space left.

Nothing works. It is now broken no matter what I do and it is impeding a major project I am working on that requires images!

Best answer by Zuzia S

Hey ​@Curtis S, thanks for your post and I am sorry for the trouble! I can indeed see that there is currently an open Support ticket where a member of our team is investigating the issue you are experiencing. Please keep referring to that ticket to streamline communication. 

@tinarenee23 Thank you for chiming in and for sharing your experience in this thread! I am happy to hear the issue has been solved using standard Google Chrome.

Please do not hesitate to follow up here if you have any additional questions or concerns!

Cheers!

Comments

aparrish
Lucid Legend Level 7
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  • Lucid Legend Level 7
  • November 2, 2025

@Curtis S Please copy/paste this into a ticket to our Product Support team to reach an employee and not a volunteer.


Forum|alt.badge.img+1
  • Author
  • November 2, 2025

done. Thank you. I couldn’t find the link to open a product support ticket unfortunately so I used this. I’ve got the ticket opened now. thanks so much! Hopefully they can resolve this quickly. It’s causing me a lot of anguish lol


Forum|alt.badge.img

Had this same issue today and saw this question.  I was using Chrome Beta.  When I tried in standard Chrome, I had no issues inserting images.


Zuzia S
Forum|alt.badge.img+8
  • Lucid community team
  • Answer
  • November 10, 2025

Hey ​@Curtis S, thanks for your post and I am sorry for the trouble! I can indeed see that there is currently an open Support ticket where a member of our team is investigating the issue you are experiencing. Please keep referring to that ticket to streamline communication. 

@tinarenee23 Thank you for chiming in and for sharing your experience in this thread! I am happy to hear the issue has been solved using standard Google Chrome.

Please do not hesitate to follow up here if you have any additional questions or concerns!

Cheers!


Forum|alt.badge.img

I am still having this issue. I cannot upload any image types. I am using standard chrome. The image appears for a second, then an error appears on the webpage and the uploading image disappears. I have tried copy/paste, drag/drop, and inser/


Zuzia S
Forum|alt.badge.img+8
  • Lucid community team
  • December 10, 2025

@aratcliffe94 thank you for chiming in and I am sorry for the inconvenience this is causing! Our development team is aware of the bug and is currently working on a fix. 

Please refer to this Community post for updates and let me know if you have any questions in the meantime. Thank you for your patience!


Zuzia S
Forum|alt.badge.img+8
  • Lucid community team
  • December 10, 2025

@aratcliffe94 Our development team was able to resolve the issue that you experienced. If you continue to experience problems, please let us know right away.

Thanks again for your help and patience!