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Robyn A
December 1, 2020
Solved

Can't find trash to restore Lucidchart document

  • December 1, 2020
  • 1 reply
  • 84 views

I upgraded today as when I clicked on 'saved' (the clock) received a message I needed to upgrade to see those changes.  I deleted some documents this morning and accidentally deleted a file I need.  1) I don't see the trash icon mentioned in the other posts and 2) I see changes to other documents when I click on the clock but the deleted docs don't appear to be there.  I will revert to the individual version if upgrading doesn't allow me to see the deleted docs.  Thanks.  By the way LOVE LucidChart :-).  

Best answer by Ashley C

Hi Robyn

Thanks for posting your question. I'm so glad to hear you're loving Lucidchart!

You can find your trash by clicking Documents in the left-hand menu. You'll be able to find and recover any documents you've deleted in the past seven days.

I hope this helps! Please let us know if you continue running into issues. 

Comments

Ashley C
Ashley CAnswer
Lucid support team
December 1, 2020

Hi Robyn

Thanks for posting your question. I'm so glad to hear you're loving Lucidchart!

You can find your trash by clicking Documents in the left-hand menu. You'll be able to find and recover any documents you've deleted in the past seven days.

I hope this helps! Please let us know if you continue running into issues.