Hi
for some reason i can't change the password or email. I found out might be from old password characters as it shows this error when i clicked change.
Here is my old password:
i wanna change to my new email if this password problem is solved from your end.
from (email-address removed for privacy and security)
to (email-address removed for privacy and security)
Here is link to the error. and photo attached(same image)
(link removed for privacy and security)
Hi Khoa thanks for posting in the Lucidchart Community! I have moved this request to a one on one email troubleshooting ticket since this deals with your personal information! I have also removed your email-addresses as well as the Google Drive link from your post for privacy and security reasons.
If anyone else would like to reset their password you can do so via this link. Should you run into any any issues while resetting your password please reach out via this form so we can troubleshoot this with you! Hope this helps!
A Lucid account is required to interact with the community. You will be redirected to the Lucid app to create an account.
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.