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Sofia S
May 10, 2019

Can't Access Pro Features

  • May 10, 2019
  • 1 reply
  • 16 views

Hello 

 

I have paid for Pro access but I still get a message saying I need to pay. 

Can you please assist?

 

Thank you

Sofia

    Comments

    Megan W101
    Lucid support team
    May 10, 2019

    Hi Sofia I am seeing your subscription successfully applied to this email. Can you please clear your cache and cookies and be sure to log back in with this email? This resolves this issue 99% of the time. If that is not the case please let me know!