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March 6, 2024
Solved

Bug report: Export changes background to white

  • March 6, 2024
  • 4 replies
  • 72 views

Issue type:  New, recent

Impacts:  All files, including those that used to function correctly

Behavior:  Upon export to JPG or any format, the export function changes the background from any non-white color to white,  The preview and the downloaded file are both impacted.

Browser:  Chrome

Severity:  I use about 5% of the tool’s feature, and this blocks my only use case and reason to pay for premium software

 

 

Best answer by Phillip W

Hey @timos_berrera -- thanks for posting! If you check the “include page fill” button when exporting, this will allow you to include the background color into your export. 

Hope this helps!

Comments

Humas1985
Lucid Legend Level 10
Lucid Legend Level 10
March 6, 2024

It is strange !!

Huma || Lucid Legend
Phillip W
Phillip WAnswer
Lucid support team
March 7, 2024

Hey @timos_berrera -- thanks for posting! If you check the “include page fill” button when exporting, this will allow you to include the background color into your export. 

Hope this helps!

March 7, 2024

It works

Phillip W
Lucid support team
March 7, 2024

Hey @timos_berrera -- good deal!