Question

Badge not appearing in Credly and they cannot help

Forum|Forum|2 days ago
November 20, 2025
3 replies
19 views

+1

Louise McSharry

Hi team,

Credly have sent me to you! I didn’t get anything after completing Creative Facilitation and I really want this on my Credly profile for public sharing.

I reached out to their support as I got no email and they’ve sent me to you unfortunately with an email address that didn’t work, so I’m trying here :)

La Mcsharry

Nov 17, 2025, 13:10 AST

Creative Facilitation 2025-Nov-06 5 of 5 courses 2025-Nov-17
I enrolled, completed and accepted the Course and have selected notifications to get the emails - which I have got - all except the one for the Badge. Can this be sorted or does it take time? Lucid indicates it's straight away on completion but I have no emails from them.
Done on my Lucid login with email la.mcsharry@gmail.com

Attachment(s)
Screenshot 2025-11-17 at 17.06.50.png

Dominique D Turner (Credly Support)

Nov 19, 2025, 10:09 AST

Hello

Thank you for reaching back out!

After looking into the system, I am not seeing the missing badge in Credly under your name or email. Unfortunately, Credly support cannot update or issue your badge on behalf of Lucid.

For more information on what we can help you with, please follow this link: https://support.credly.com/hc/en-us/articles/30882546308251-Understanding-Credly-Support-and-How-We-Can-Help

Please reach out to Lucid directly at aevans@lucid.com. They can Issue/ Update your badge accordingly.

I hope this helps and please let me know if you need further assistance or visit our Help Center to learn more about our platform.

Best,
Dominique Turner