All Shapes Disappearing in Visio Export

Assume there hasn’t been a fix for this in a year because it still happens?

Hey ​@toddbass10,

Thanks for posting in the Lucid Community! Would you mind giving me a few more details about what you are seeing on your end? 

To learn more about exporting shape data please look at this article. You can export shape data as a CSV. The CSV of the shape data associated with your Lucidchart document includes shape names, shape library, text fields, and additional data.

I’m getting the same issue.

When exporting to VSDX or VDX, and then open the file in Visio, the file looses shapes, formatting and data across all the tabs.

This issue was reported 2 years ago, is there any resolution to this yet?

Hi ​@LucasCZ, thanks for adding to this thread and for providing that screenshot. Sorry that you’re having trouble here, but I’m happy to help.

There are a few specific things worth noting when working with exporting your document:

• Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
• Sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network, ensuring that you are on a strong, stable connection.

If the issue persists, can you please send a screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).