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Oct 22, 2026 6:24 PM UTC

BPMN diagrams lose shape designation

Just found that my previously generated BPMN diagrams when opened with the new Editor loose the BPMN shape designation.  This is a major issue for me.  Tried to restore to an earlier version but it keeps opening it up in the new editor version, not the old editor version.  Help!

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Ambar D
Lucid community team
Oct 23, 2026 7:08 PM UTC

Hi ​@Tammy.Fitzpatrick, thank you for your report. Would you mind sharing what happens when you switch into the classic editor?

Could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

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Oct 26, 2026 6:30 PM UTC

duTaPcXPxqNRXMK8U1UxePhsf43PPGdd9e184604644

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Oct 28, 2026 1:58 PM UTC

Hi Ambar - appears that the issue is resolved now.  Old diagrams are now allowing me to see the Activity options in the menu when a Task Box is selected.

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Ambar D
Lucid community team
Oct 30, 2026 8:08 PM UTC

Hi ​@Tammy.Fitzpatrick, happy to hear that this has been resolved for you! Please let me know if you notice this behavior again or have any further trouble here. 

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