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October 22, 2026

BPMN diagrams loose shape designation when opened in the new editor

Just found that my previously generated BPMN diagrams when opened with the new Editor loose the BPMN shape designation.  This is a major issue for me.  Tried to restore to an earlier version but it keeps opening it up in the new editor version, not the old editor version.  Help!

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Ambar D
Lucid community team
October 23, 2026

Hi ​@Tammy.Fitzpatrick, thank you for your report. Would you mind sharing what happens when you switch into the classic editor?

Could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

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October 26, 2026

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