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Hello I tried to send the message on the website - it didn't work therefore I am copying it here. I was charged five minutes ago for the yearly service (until October 21 2024) which I don't need. I canceled my subscription. I am requesting to return the money because I am not interested in the service anymore.


 

Hi there thanks for posting in the community! I see that you have submitted a support ticket and our billing team has responded. Please refer to that email for further correspondence.


For anyone else with a billing related issue - This community is dedicated to supporting your work in Lucidchart Lucidspark and Lucidscale. For additional subscription or invoice help please review these billing resources and for questions about charges on your account refunds or changing your subscription please fill out this form to reach the billing department. Doing otherwise will delay your response time.


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