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Error when sharing a PNG area selection in Lucid

  • June 17, 2025
  • 1 reply
  • 8 views

Forum|alt.badge.img

This is what I get when I share and Area Selection link.

Best answer by Leianne C

Hi ​@jhsteensma, thank you for posting in the community! To confirm, is this happening to a specific document? Can you please try creating a new blank document and publish an area selection there? Please let me know if you see any differences after trying this step!

If the issue is document specific, would you mind sharing the following information to help us narrow down the potential cause? 

  • Are you the creator of the document you’re trying to publish? Or was this document shared with you? 
  • Can you try disabling the publish link you created and generate a new one? Does the issue still happen? 

Thanks in advance for your help! Please let us know if you have any questions. 

Comments

Leianne C
Forum|alt.badge.img+15
  • Lucid support team
  • Answer
  • June 18, 2025

Hi ​@jhsteensma, thank you for posting in the community! To confirm, is this happening to a specific document? Can you please try creating a new blank document and publish an area selection there? Please let me know if you see any differences after trying this step!

If the issue is document specific, would you mind sharing the following information to help us narrow down the potential cause? 

  • Are you the creator of the document you’re trying to publish? Or was this document shared with you? 
  • Can you try disabling the publish link you created and generate a new one? Does the issue still happen? 

Thanks in advance for your help! Please let us know if you have any questions.