disappeared

Hi ​@zzuwawi 

If everything has disappeared from your Lucid account, here are some steps you can take to troubleshoot and resolve the issue:

1. Check Account and Login Credentials

• Ensure you’re logging in with the correct email address associated with your Lucid account.
• If you have multiple accounts (e.g., personal and work), check whether you logged into the wrong one.

2. Check for Workspace Changes

• If you are part of an organization, the workspace settings may have been changed, or your access may have been affected. Contact your workspace admin to confirm.
• If your subscription changed (e.g., from paid to free), your access to certain documents or features might be restricted.

3. Search for Files

• Use the search bar at the top of your Lucid dashboard to look for specific files.
• Check if filters like "Owned by me" or "Shared with me" are applied, which could limit what is displayed.

4. Check for Accidental Deletion

• Go to the Trash folder to see if your files were accidentally deleted. Restore them if they appear there.

5. Clear Cache or Try Another Browser

• Clear your browser cache and cookies or try accessing your account in a different browser.

I hope this helps.