When trying to create flows in Lucidchart and exporting to pdf/png, there is a slight misalignment in the arrows at the starting point of process boxes.
Solved
Issues with lines when exporting to PDF/PNG
Best answer by Zuzia S
Hi
I recommend reviewing our Export Your Lucid Documents article from the Lucid Help Center. Additionally, please see our Troubleshooting: Export article from the Lucid Help Center for steps to resolve any issues you may be having. Let me know if you have any questions about how downloading/exporting your document should work.
There are a few specific things worth noting when working with exporting your document:
- Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
- Sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network, ensuring that you are on a strong, stable connection.
If the issue persists, please send the following information:
- A description of the download settings (file type, document pages, cropping, quality, etc.) that you selected for the download.
- A temporary Document Support PIN for this document. This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Help Center article .
- Could you please confirm whether this issue occurs in all documents, or specific one(s)?
Thanks for your help and patience!
+8Hi
I recommend reviewing our Export Your Lucid Documents article from the Lucid Help Center. Additionally, please see our Troubleshooting: Export article from the Lucid Help Center for steps to resolve any issues you may be having. Let me know if you have any questions about how downloading/exporting your document should work.
There are a few specific things worth noting when working with exporting your document:
- Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
- Sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network, ensuring that you are on a strong, stable connection.
If the issue persists, please send the following information:
- A description of the download settings (file type, document pages, cropping, quality, etc.) that you selected for the download.
- A temporary Document Support PIN for this document. This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Help Center article .
- Could you please confirm whether this issue occurs in all documents, or specific one(s)?
Thanks for your help and patience!
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