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Best answer by Ambar D

Hi ​@MikeMichalko, thank you for posting in the Lucid Admin Group!

I’m sorry you’re having trouble with this. I’ll connect with our training labs team to take a deeper look!

In the meantime, I recommend trying the following steps. Sometimes these performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.

  • Could you try opening your board in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.
  • Could you also try connecting to a different network or disconnecting from your VPN (if applicable)?

 

If those don’t resolve the problem, can you please send a screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience! 

Comments

Ambar D
Ambar DAnswer
Lucid community team
September 29, 2026

Hi ​@MikeMichalko, thank you for posting in the Lucid Admin Group!

I’m sorry you’re having trouble with this. I’ll connect with our training labs team to take a deeper look!

In the meantime, I recommend trying the following steps. Sometimes these performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.

  • Could you try opening your board in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.
  • Could you also try connecting to a different network or disconnecting from your VPN (if applicable)?

 

If those don’t resolve the problem, can you please send a screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience!