Skip to main content
September 4, 2026
Question

Implementation of a Granular "Usage Data" Analytics Role for Governance

  • September 4, 2026
  • 2 replies
  • 60 views

As a large enterprise customer, we require the ability to govern our software investments through granular access controls. Currently, access to "Usage Data" and license metrics is bundled exclusively within the "Account Admin" role.

 

Granting "Account Admin" access to personnel who only require audit and analytical capabilities creates an unnecessary security and compliance risk, as that role includes permissions to modify account-wide settings and security configurations.

 

We are requesting the development of a standalone "Read-Only" role that allows specific users to:

  • View and export usage metrics (active user counts, license utilization, and document activity).
  • Perform governance audits without having the ability to alter account settings or security protocols.

Providing this capability is critical for our software management lifecycle. Robust governance capabilities are a requirement for our vendor management and contract renewal processes. Please prioritize adding this granular level of access to support enterprise-level auditing needs.

Comments

Phillip W
Lucid support team
September 8, 2026

Hey ​@felipe.restrepo, thanks for posting! We are checking in with our Product team on this and we will get back to you 😎

Ambar D
Lucid community team
September 29, 2026

Hi ​@felipe.restrepo, thank you again for posting in the Lucid Community’s Admin Group! I apologize for the delay here while we shared your feedback directly with our product team. 

 

At this time, we do not have a read-only role allowing for these specific controls. As it currently stands:

  • For accounts with Enterprise Shield- account owners, account admins, and shield admins can access audit logs. Learn at this article.
  • For all Enterprise accounts- account owners and account admins have access to usage data.

 

We’re very interested in your feedback and committed to continually improving our products. I am converting this post into an ‘idea’, which will automatically place this post into the Product Feedback section of this community. This allows other users with similar requests to discover your post.

Finally, for more information on how Lucid manages feedback via this community, take a look at this post: